Total Access Maintenance Plan

Parts replacement, while indeed covered by our Total TOTLCOM Maintenance Agreement, is just the beginning of a total maintenance plan.  As you may know, there are many other considerations that may effect your costs, capabilities and functionality of your business communications system.  Our Total TOTLCOM Maintenance Agreement complements your business by providing you with a total maintenance plan for your business communications system.  Our Total TOTLCOM Maintenance Agreement covers the following situations:

• Guaranteed service response
• ‘No trouble found’ service requests.
• A 10% discount on all additions, moves and changes to systems covered by the Total TOTLCOM Maintenance Agreement.
• An annual preventative inspection of PBX and VM Systems.
• Reasonable requests for additional user guides as needed.
• Station cabling problems on all ‘active station cables/ports’.
• Replacement of defective base cords and handset cords.
• Trouble-shooting and reporting telephone company central office line problems.  Plus, interfacing with local and long distance companies for consultations and service related escalation.
•  Up to one hour of on-premise end-user training, free of charge.
• Up to one hour of remote program changes per quarter year, free of charge. (Requires remote programming access equipment installed at the customer site.)

“For Your Protection We Will Guarantee the Continuity of Your Total TOTLCOM Maintenance Plan”

We will renew your Total TOTLCOM Maintenance Agreement automatically at the end of each year, and you will automatically be invoiced for the renewal.  Of course, you may cancel your Total TOTLCOM Maintenance Agreement at any time.  However, for your protection, we guarantee that we will not cancel your maintenance plan for any reason, other than for non-payment.