INFO-CHIP COMMUNICATIONS is one of North America's leading providers of Telephone on-hold marketing services, message on hold or music on hold Systems.  ICC's DPU-2000 is a 100% digital system of production and playback, which ensures CD quality production throughout.  No moving parts. No maintenance. Just plug in...and play!

Info-Chip Announces ICA Automix Player!

The ICA Automix Player is a software solution to play music on-hold, or information on-hold through an office phone system on-hold music circuit.

Select the Play button to hear a sample Studio Production by Info-Chip

 

INFO-CHIP COMMUNICATIONS Ltd.

 

Provides Music On-hold Equipment and Recording Studio Productions for Office Telephone On-hold Systems, including:

• Information On-hold, Studio Recorded Productions
• Message On-hold, Studio Recorded Productions
• Music On-hold for Telephone On-hold Systems, Studio Recorded Productions
• Promotional On-hold Message Productions, Studio Recorded Productions

Every day, millions and millions of phone calls are made and received. Just think of the calls in and out of your organization. Although you may not like to, sometimes calls do need to be placed on hold. In fact, here are some interesting statistics from AT&T and Teleconnect Magazine:

• 70% of all your calls will be placed on hold.

• 52% of those calls will be left on hold for over 1 minute.

• Of those calls left on hold for longer than a minute, 60% hang up before someone has a chance to answer the line.

• Of those who hang up, 30% will NOT CALL BACK.

• 88% of all callers prefer custom messages on hold over all other on hold options. (This includes the radio - in fact, the radio produces even higher hang-up rates than dead air or silence on hold.)

What does your callers hear when they are placed on hold. Messages On Hold, Info On Hold, Promo On Hold, or Music On Hold is one of the most cost effective promotional mediums available to businesses today. If you’re not keeping your waiting callers entertained with informative messages mixed with music, you’re missing a golden opportunity as every second counts! Messages on Hold can help you enhance your telephone image by informing and entertaining callers while they wait. By mixing informative messages with music and replaying these audio productions to callers waiting on hold, organizations are finding that their clients are better informed and far happier to hold.

DPU-2000 Player for Message On-hold or Music On-hold Productions

What is Messages On Hold or Music On Hold?  

Informative messages, mixed with music for callers On Hold!   It's one of the most cost effective promotional mediums available to businesses today. Astute business professionals know the value of maximizing every single client contact.  Accordingly, thousands of organizations have already turned to messages on hold and music on hold to unlock the immense power of their telephone’s on hold facility, because in business, every second counts!

For just a few dollars a day, Info-Chip will enhance your phone image and enhance your bottom line. Info-Chip specializes in scripting, voicing, recording and production of telephone on hold messages.

On Hold Messages can be used by your business to keep callers informed, promote products, enhance business reputation, provide useful information and to educate callers who are on hold or being transferred. When a caller is on hold, that is your chance to tell them what you do, how you do it, affiliated services and a little about your history. That way your customers are much less likely to hang up when they are on hold and you get your message across, gain further respect, and with any luck make that extra sale.

The Info-Chip on-hold message and/or music on hold service includes everything needed for a complete On Hold Message or On-hold Music Package for your business:

• Creative scripting;
• Professional voicing;
• Music licenses;
• Studio production;
• Digital On-hold messaging equipment;
• On-hold message/music delivery; and,
• Optional Technical and installation support for Music/Info On-hold equipment.

Info-Chip's goal is to produce a quality music on-hold product with an emphasis on precise and effective scripting, trained voice talent, a selection of good music, an all digital studio and state of the art on-hold messaging equipment.

Production Options

Creative Scripting for On Hold Music/Messages: We prepare a draft script after discussing your business with you. We ensure that your script reflects your business image and is an effective marketing and information tool. To view some of our client's scripts as examples of the material which you could have on-hold please.

Professional Voices for On Hold Music/Messages: At Info-Chip we use professional trained voice over talent. The voices are selected to be clear on the telephone. Your messages sound professional and can be easily listened to. We select the voice to suit your business and your target clients. Unless you have a special preference, we use both male and female voices on your messages to ensure variety to hold the caller's attention longer. For more information, and to download voice samples please.

Music for On Hold Music/Messages: A selection of music is available, or we can use your jingle. We have negotiated agreements with the major record companies to license published music - that is almost any music.

Digital Recording Studio for On Hold Music/Messages: Our fully digital studio ensures quality audio with power processing for telephone. Power Processing includes 24 bit signal processing, range compression, preemptive noise gates and preemptive band enhancement.

Service: Our service includes scripting, professional voicing, recording, studio production, music licenses, installation, equipment hire and equipment and service maintenance. We will negotiate directly with your telephone system supplier to ensure proper installation of the on-hold service. After we have produced your on hold messages we provide you with full support to ensure that your on hold messages are operational as soon as possible.

Play-back Equipment Options for On Hold Music/Messages

ICA Automix Player is a computer based digital software application that stores messages which are interspersed and mixed with music. A useful feature of this system is that the messages and music can be scheduled to commence or expire on particular dates - ensuring that your messages are always fresh and up to date. The ICA also gives you control to directly select or deselect the messages to be played and to vary the rotation rates of the messages.

The software runs in the background of a Windows computer which can still be used for other tasks. Features of this software included scheduled commence and expiration dates, variable rotation rates and user control. With large storage capacity, high audio quality, low maintenance and the scheduling feature, this unit is ideal for businesses that wish to have a large volume of frequently changing material. It is also appropriate where you need direct and immediate control over the messages played.

Using the DPU-2000 Solid State Player your messages are interspersed with music onto a unique solid state, non volatile memory chip which plays continuously to your callers. This is a high quality audio and simple standalone messaging option.

The Intelligent Messaging Software A computer software system that can utilize the small unused memory and processing power of a Windows based system offering the full power of the On-Hold Station but at very little cost.  If you wish, you can record your own short term messages which will be played with the professional messages. Messages can also be downloaded and changed by email.

Info-Chip on-hold systems connect to your phone system on-hold circuit and play continuous music/message loop to callers being put on hold. They are the most cost effective marketing tool you can buy. Use them to announce your new products and/or services, and keep your callers entertained while they wait. Stop wasting your callers’ time! Turn it into fun filled advertising time with Info-Chip systems.

Built with cutting edge voice technology, Info-Chip systems are 100% digital with no built-in cassette or CD player to wear and tear. The all-solid-state design not only offers the highest reliability possible by eliminating mechanical moving parts, but also produces consistent voice output throughout the product life with absolutely no degradation in audio quality. Although designed mainly as message-on-hold systems, Info-Chip's on-hold music system can also be used in many other applications to replace traditional endless-loop cassette, tape, and CD players.

ABOUT ASCAP LICENSING

ASCAP licenses the right to perform songs and musical works created and owned by songwriters, composers, lyricists and music publishers who are ASCAP members and members of foreign performing rights organizations who are represented by ASCAP in the United States.

It is impossible for individual composers and publishers to monitor the hundreds of thousands of businesses that use music. It would be equally difficult, time consuming and expensive for business owners to locate and negotiate with all the owners of the music that might be used. There is a simple, fast and reasonably priced alternative. Through ASCAP, in one simple transaction, businesses can obtain the right to perform the millions of songs created or owned by more than 135,000 of America's and hundreds of thousands of the world's best songwriters, composers, lyricists and publishers. Founded in 1914, and still owned by and managed for its writer and publisher members, ASCAP grants businesses the permission they need to perform music publicly. The money collected is distributed, after deducting operating costs (currently less than 16%), directly to ASCAP members and to affiliated foreign performing rights organizations for their members.

Music is a vital part of the total service businesses offer to customers. ASCAP's licensees recognize that using music benefits their businesses because music, like other amenities or products, pays off in heightened customer satisfaction, increased profits, and improved employee morale and productivity. If you are using music now, or are thinking about using music in the future.

Tens of thousands of businesses find the ASCAP license the most convenient and economical way to gain access to the bulk of America's finest music. ASCAP's customers include major television networks, local television and, radio stations, cable and satellite networks and systems, public broadcasters, internet web sites, colleges and universities, night clubs, taverns and restaurants, background music services, fitness and health clubs, private clubs, hotels, conventions and trade shows, concert presenters, dance halls, shopping centers and malls, theme and amusement parks, airlines, skating rinks, retail stores, public/private telephony rebroadcast and music users in a wide variety of other industries. There are over one hundred different ASCAP rate schedules covering almost all businesses that perform music. The fees for similar businesses with the same type of usage are the same, but the fees vary among the different industries. For example, a local radio station will pay a lower fee than a television network; a neighborhood tavern pays much less than a Las Vegas hotel.